Privacy Policy

1. Who we are

This privacy policy explains how we collect and use personal data through the Les Sybelles Property website (the "site").

The site is run by Alpine Property Investments Ltd, which is the data controller for your personal data ("we", "us", "our").

• Company: Alpine Property Investments Ltd, registered in England & Wales, company no. 05974616
• Registered office: St Mary's House, Netherhampton, Salisbury, Wiltshire, SP2 8PU
• Email: [email protected]
• Telephone: +44 (0)1722 743662

You have the right to complain at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk). We would appreciate the chance to deal with your concerns first, so please contact us before approaching the ICO.

2. The personal data we collect

We only collect personal data that you choose to give us:

• Enquiry and "register your interest" forms: your name, email address, phone number (if given) and your message.
• Buyer's Guide request form: your full name, email address and phone number.
• Emails, phone calls and WhatsApp messages you send us: your contact details and whatever you tell us.

We do not ask for special category data (for example health information) or financial details through the site. Please do not send them to us.

What we do not collect: the site does not use analytics, advertising or tracking cookies. We do not build profiles of visitors. We do not use social-media tracking pixels.

3. How and why we use your data

We use your data to:

• reply to your enquiry and give you the information you asked for about properties, resorts or new developments;
• email you the Buyer's Guide you requested;
• contact you by email or phone about your enquiry and your property search;
• keep a record of our conversations with you;
• send you occasional information about properties and new developments that may interest you.

When you make an enquiry or download the Buyer's Guide and give us your contact details, we may contact you about your enquiry and about relevant properties. You can opt out at any time, either with the unsubscribe link included in every email or by replying to tell us. We will then stop.

Our lawful bases under UK GDPR are:

• Legitimate interests: responding to enquiries, helping you with your property search and telling you about relevant properties after you have contacted us. You can object to this at any time.
• Steps before entering into a contract: where you are considering buying a property through us.
• Legal obligation: where we must keep records, for example anti-money-laundering checks if you go on to buy.

4. Who we share your data with

We never sell your data. We share it only with:

• Service providers who help us run the site and our business, such as our website host, our email and mailing-list provider (which stores Buyer's Guide requests and sends the guide and our emails) and our email and IT providers. They act on our instructions and must keep your data secure.
• Developers, agents, notaires or other professionals involved in a property you are interested in, but only with your agreement and only as needed to help you.
• Authorities, where the law requires it.

Some of these providers may store or process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.

5. Third-party content on the site

Some pages show content from other services. When you view or use it, those services may receive your IP address and device information and may set their own cookies, under their own privacy policies:

• Videos: YouTube, in its privacy-enhanced mode. The video only loads when you press play; preview images come from YouTube's image servers.
• Podcast players: Acast.
• Maps: OpenStreetMap and OpenSnowMap map tiles, with the map software loaded from unpkg.
• Weather and snow forecasts: Open-Meteo.
• Fonts: Google Fonts.
• Language translator: Google Translate. It only loads when you open the language menu. If you then choose a language, the page text is sent to Google to be translated and a cookie (googtrans) is set to remember your choice.
• WhatsApp: if you choose to message us on WhatsApp, WhatsApp's own privacy policy applies.

6. Cookies

The site does not set any cookies of its own for analytics, advertising or tracking. The only cookie connected with the site's own features is the googtrans cookie, which is set if you use the language translator, to remember the language you chose; you can delete it at any time, or switch back to English. Some of the other third-party content listed in section 5 may set cookies when it loads or when you play it. You can block or delete cookies in your browser settings. If we ever add analytics or other non-essential cookies, we will ask for your consent first and update this policy.

7. How long we keep your data

We keep your data for as long as we need it for our relationship with you. Many of our clients search for a property over several years, so we do not delete your details after a fixed period while that relationship continues. Where the law requires us to keep certain records (for example after a purchase), we keep them for as long as it requires.

You can ask us to delete your data at any time by emailing [email protected]. If you opt out of our emails, we keep only your email address on a suppression list so that we don't contact you again.

8. Keeping your data secure

We have put appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed without authorisation. Access is limited to those who need it. We will notify you and the ICO of a breach where we are legally required to.

9. Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• have it corrected or erased;
• object to or restrict how we use it, including objecting to being contacted about properties;
• have it transferred to you or another organisation (data portability);
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, email [email protected]. There is normally no fee. We may need to confirm your identity first. We aim to respond within one month.

10. Links to other websites

The site links to other websites, such as resort, tourist-office and ski-area sites and our main site, alpinepropertyinvestments.co.uk. We are not responsible for their privacy practices, so please read their privacy policies.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: 22 October 2026

Les Sybelles Property is run by Alpine Property Investments Ltd. Registered in England & Wales, company no. 05974616. Registered office: St Mary's House, Netherhampton, Salisbury, Wiltshire, SP2 8PU.